Erik over at WhiteAfrican.Com gave us a mention in his post GotIssuez – Exposing Bad Customer Service in Kenya

Though it did spark some debate with the issue in question – on the Lions Project which drew the focus away from GotIssuez to a distasteful post (which the community itself spoke on soon after)

GotIssuez had this to say:

Every so often, we get posts that are way off the mark. It’s the nature of new members adapting to the website. Whether its new users, or people still getting around to the concept of GotIssuez. When this happens, usually their issues get flagged as ‘Non Issues’ by the community. That was the case that this Lions Issue caused and it would be sad if people assumed that was all there was to GotIssuez.

Mark also commented on Erik’s Post:

We appreciate the mention here, even though the Lion Issue in question is highly misinformed, this is one of the few examples where the community shows its strengths.

Amidst the ignorance of few (or many) in the community, there is a voice of reason that can clarify and sort this issue and that power changes the perceptions of people far beyond on GotIssuez.Com.

On GotIssuez there’s a far bigger picture – I’ll give an example:

Savannah is a great restaurant/lounge at Museum Hill and it was where one of our GotIssuez members was happily enjoying a coffee and the facilities, when she noticed that there was only one bathroom (and for such an establishment – this wasn’t acceptable)

This Issue went up on GotIssuez and was agreed upon by many. Eventually it went on to reach the Management of Savannah, who issued a statement to correct the situation as it came to their attention and they have made the necessary arrangements to address it.

No one needs to tell you how great the gap between customer and provider is in this East Africa.

The suggestion box has lost faith in the eye of the consumer. It’s inability to bring change, has developed a need in the market. The customer may ‘always be right’ but they’re seldom listened to, this is where GotIssuez comes in.

Occasionally on GotIssuez, positive issues come in, and though few and far between, the majority are negative, but a positive outcome is usually reached through that ‘voice of reason.’

We’ve created a platform for sustainable and actionable feedback from a Generation Y powered community.

Regarding the Issue on the Lions, it’s already been clarified (by the community), and I have spoken briefly with Paula.

If you’re going to remember GotIssuez for anything, remember us for something positive.

All in all, we much appreciate the post and the exposure, it sure has lead to some interesting feedback and connections as a result. We also appreciate Munashe at TechMasai for the post he did about GotIssuez